FREQUENTLY ASKED QUESTIONS

Q. How are advance directive books packaged?
A. Advance directive books can be ordered in any quantity. However, the standard packaging for advance directive books is 50 books per pack. A standard case of advance directive books contains 250 books or 5 packs. 

Q. What shipping methods are used to deliver your products?
A. All Shipping is via UPS ground or USPS depending on the quantity of the order.  Overnight or 2nd and 3rd day shipping is available upon request.

Q. Why have I received an invoice before I have received my order?
A. We usually send out invoices and orders on the same day and sometimes the invoice arrives before the order.

Q. What should I do if I have not received my order?
A. Standard delivery time is 2 to 5 business days from receipt of order.  If you ordered a custom product, delivery time is 10 to 15 business days from receipt of order.  If you have not received your shipment, you can call us and we will be happy to track your order.

Q. How do I obtain a copy of my invoice?
A. If you would like additional copies of your invoice, send an email including: your name, the invoice number, the number of additional copies you would like, and an email address or fax number.  You may also call our office to request additional copies of your invoice.

Q. If I am having trouble understanding the forms, whom can I ask for help?
A. If you are a patient or planning to be a patient at a medical or health care facility, contact that facility's social services or admissions department. You may also contact your state health department or your attorney.